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Case study · AI teammates

AI teammates that already know the business.

NeoMind is Neomeric’s own product — three AI teammates for web chat, phone, and internal HR that answer questions and capture qualified leads 24/7 — in the customer’s own language — grounded only in the client’s own documents. Live at Vascali, where captured leads became multi-million-dollar deals, and at IndoSultan, where multilingual answers opened contracts in new markets.

The Product

Most businesses lose questions in the gaps — after hours, across channels, in the queue for an overloaded team. NeoMind closes those gaps with three AI teammates that share one “brain” built from a company’s own website, PDFs, handbooks and FAQs. They answer instantly, escalate when they should, and — by design — never invent an answer. If it isn’t in the documents, the teammate says so and offers to take a message. NeoMind is a Neomeric product, and running it ourselves is how we prove what we build.

Simon, NeoMind's web-chat teammate, answering a customer question live on a website
Simon, the web-chat teammate, answering a live customer question.

Meet the Teammates

Simon — web chat

  • Trained on the site, FAQs and PDFs — answers buyer questions and qualifies leads on every page.
  • Live in under 60 minutes — upload the documents, drop in one line of code, done.

Maeve — phone

  • Answers the business number 24/7 — books, qualifies, and routes urgent calls to on-call staff.
  • No more missed after-hours calls, and no voicemail black hole.

Hugo — internal HR

  • Answers staff questions about leave, expenses and policy — straight from the real handbook.
  • Takes routine people-ops questions off the HR team’s desk, in the dashboard staff already use.

In Production

NeoMind isn’t a demo — it runs live for real businesses, capturing and qualifying leads around the clock and answering in the customer’s own language. At Vascali, captured leads have become multi-million-dollar deals. At IndoSultan, multilingual answers opened contracts in entirely new markets.

Vascali

Simon qualifies leads on every page, 24/7 — capturing enquiries the team would once have missed after hours. Several of those captured leads have converted into deals worth millions.

“NeoMind qualifies leads on our site around the clock and never lets one slip. Some of those conversations have turned into deals worth millions — it’s the most productive teammate we’ve added in years.”
Feliks Operations Director, Vascali

IndoSultan

NeoMind answers IndoSultan’s customers in Spanish and French as fluently as in English — so they could serve regions they’d never covered and sign contracts in entirely new markets, without building a multilingual support team.

“NeoMind answers our customers in Spanish and French as naturally as in English. That opened markets we’d never served — we’ve since signed contracts in new regions without hiring a single extra language specialist.”
Ahmed Sultan CEO, IndoSultan

Built to Be Trusted

Onshore

Runs in Azure Australia East — storage, compute and inference all in-region.

Grounded

Every reply comes from the client’s documents. No document, no answer — never invented.

Yours alone

Knowledge is read for retrieval only — never used to train shared models. Conversations belong to you.

Highlights

Millions

In deals sourced from captured leads

24/7

Lead capture across chat, phone and HR

3

Teammates on one shared brain

Why It Matters

NeoMind is Neomeric shipping and running its own product in production — the same standard we hold for client work. It’s proof that an AI teammate can be fast to deploy, safe by design, and genuinely useful from day one. If you want the same for your business, we can have a teammate answering your questions this week.

Your turn

Want a teammate that knows your business?

Upload your documents and NeoMind is answering questions the same week. Let’s set one up.