Questions buyers actually ask.
Quick answers to the things teams ask before signing — implementation, integration, security, support. Can't find yours? A 15-minute call usually clears it up.
We ship products, not slide decks. We've built and run 7+ AI products — including our own productised line, NeoMind — so you're working with a team that operates what it builds, not one that hands over a prototype and disappears. We're Melbourne-based, a Microsoft AI Cloud Partner and registered ISV, and we stay on as a long-term partner rather than a one-off vendor.
Usually not. You don't need a moonshot to get value from AI — you need one workflow done well. We start with a focused pilot (typically 4–6 weeks), prove it against numbers that matter to you, and scale only once it's earning its keep. Our productised teammates can be live the same day if you'd rather start there.
You don't have to take it on faith. Most engagements start with a pilot, with success metrics agreed up front. We work in agile increments — something useful in your hands each sprint, not a six-month black box — so you can see it working, or course-correct, long before the full build is done.
We assess your stack and goals first, then move into a pilot (typically 4–6 weeks) and on to production — usually 3–6 months end-to-end, depending on scope. Every project runs in sprints with clear checkpoints. Pricing depends entirely on what you're building, so the honest answer is a short conversation: tell us the problem and we'll come back within one business day with outcomes, timelines, and what the first 30 days could deliver.
Real ones, with numbers. We cut Aourix's cash-conversion cycle by 65%, delivered augmented analytics for Dxyfer at 73% lower operating cost, built fraud detection running at 80% accuracy, and an AI HR platform that reduced staff turnover by 85%. Results vary by industry and use case — we define the KPIs that matter to you up front and track against them throughout.
You do. The custom solution we build for you — the code, the models, the data — is yours. We retain only our own pre-existing tools and frameworks and our productised line (NeoMind), which we bring to the table to move faster. We make ownership explicit in writing before any work starts.
Security is engineered in, not bolted on. Traffic is encrypted with TLS 1.2+ in transit and AES-256 at rest, access is role-based with mandatory multi-factor authentication, and we operate to GDPR and ISO 27001 controls with annual third-party penetration tests. Your data is hosted in Australia on Microsoft Azure (Australia East). As a Microsoft AI Cloud Partner we build on Azure's independently audited infrastructure, which holds certifications including ISO 27001 and SOC 1/2/3.
In most cases, yes. We assess your existing stack first, then design the integration around it — major enterprise platforms, databases, cloud services and on-prem environments included. We'd rather understand what you run than promise it all just plugs in.
No. We monitor what we build and stay on for maintenance, improvements and a dedicated technical contact. You get reactive support when something needs attention and proactive work as your usage grows, with updates scheduled to minimise disruption. We're a long-term partner, not a build-and-vanish shop.