AI Teammates — Maeve, on the phone

The AI receptionist that answers every call — and remembers what your business told her.

Maeve picks up your business number and your WhatsApp, day or night. She answers the question, books the appointment, qualifies the enquiry and puts the right calls through to a human — using the same knowledge your website and your staff already draw on. Hosted in Sydney, billed in Australian dollars, from A$99 a month.

Hear Maeve answer See what it costs

Answers 24/7, including public holidays
·
Azure Australia East (Sydney)
·
Keep your existing number

Inbound call · 7:42 pm

Maeve answered on ring one

“Hi, do you take new clients? And how much is the first appointment?”

“We do — the first appointment is a 45-minute consult. I have Thursday 9:30 or Friday 2:00. Which suits?”

“Thursday, thanks.”

Booked in the calendar · SMS confirmation sent

Illustrative — your greeting, your services, your calendar.

The problem

The call you didn't answer
was someone ready to buy.

A ringing phone is the highest-intent thing that happens to an Australian small business all day. Someone has stopped what they were doing and chosen you. Miss it, and the next name on the list gets the job.

Your phone rings when you can't take it

Mid-consult. On a job. Driving. Sunday night. The busier the week, the more calls go through to voicemail — exactly when you can least afford to lose them.

Voicemail is where enquiries go to die

Callers comparing three providers rarely leave a message for any of them. By the time you return the call the next morning, the decision has usually already been made.

A front desk is expensive and fragile

One person covering the phone means one sick day, one lunch break or one resignation away from nobody covering it. Answering services take a message, then the work still lands back with you.

On a call

Not a phone menu.
A conversation that finishes the job.

Maeve doesn't read options at people or take a message for someone else to action. She works the call the way a good receptionist does — understand what they want, answer it, do it, and know when to get a person.

She picks up — on the first ring, at any hour

Phone and WhatsApp, 24 hours a day, weekends and public holidays included. No queue, no hold music, no "our office hours are". Ten calls at once is the same to her as one.

She answers the actual question

What you charge, whether you cover their suburb, what to bring, how long it takes, whether you're taking new clients. She answers from your own website, price list, PDFs and FAQs — and if the answer isn't there, she says so instead of inventing one.

“Yes, we do home visits across the inner north. That's a A$40 call-out on top of the consult.”

She books it while they're still on the phone

Maeve reads live availability in your calendar, offers real times, and writes the booking in before the caller hangs up. No callback, no double-booking, no "someone will be in touch".

She qualifies before she interrupts anyone

You decide what makes an enquiry worth a person's time — the service, the suburb, the budget, whether they're an existing client. Maeve asks those questions first, so your team only picks up calls worth picking up.

She routes, transfers, or escalates

Sales one way, accounts another, anything urgent straight through to whoever is on. Maeve transfers the live call or takes the details and alerts your team — on the rules you wrote, not a rule we guessed.

She hands you the record

Every call is recorded and transcribed in your dashboard: what was asked, what she said, what she booked, and every question she couldn't answer. That last list is the most useful thing on the page — it tells you exactly what to add to her knowledge next.

What makes this different

One Brain,
not one phone line.

Every other AI receptionist is a phone product. You teach it your business, and what it learns stays trapped on the phone. Maeve isn't a phone product — she's one of three AI teammates reading from the same Brain. You describe your business once, and every channel you run knows it.

You tell it once

Your website

Price list & service menu

Policies, PDFs, FAQs

The answers you keep repeating

One shared Brain

Your Brain

One knowledge base, one set of rules, one place to correct a wrong answer. Update it in the morning and every teammate is saying the new thing by lunch.

Three teammates use it

Maeve

Your phone & WhatsApp

Simon

Your website chat

Hugo

Your own team, internally

Single-channel AI receptionist

You put your prices up. Now do it four more times.

Retrain the phone bot. Edit the website chat widget. Update the internal wiki. Tell the team. Three of the four get done, and a caller is quoted last year's price six weeks later — and nobody finds out.

One Brain

You put your prices up. You change it once.

Maeve quotes the new price on the phone, Simon quotes it on your website, Hugo gives your staff the same number when they ask internally. One source of truth, three channels, no drift between them.

The knowledge also travels in the other direction. Every question Maeve couldn't answer on the phone shows up in the same gap list as the ones Simon couldn't answer on your website. Fill it once, and both stop getting caught out. A phone-only product can only ever tell you half of what your customers are confused about.

And it means the phone isn't a separate decision. Most businesses start with one AI teammate — often Maeve, because the phone hurts most — then add a second when they see what the shared Brain already knows. Nothing gets rebuilt, and nothing gets taught twice.

See how the three AI teammates work together →

The Australian data question

Everyone says "Australian-hosted".
Here's what we actually mean by it.

Your callers tell a receptionist things they wouldn't put in an email — medical reasons for an appointment, what a dispute is about, where they live and when they won't be home. Where that ends up is a fair question, and it deserves a specific answer rather than a flag on a homepage.

Stored in Sydney, not "the cloud"

NeoMind runs on Microsoft Azure Australia East — the Sydney region. Your knowledge base, embeddings, call transcripts and conversation logs are stored there. Encrypted in transit and at rest, with credentials held in Azure Key Vault.

Never used to train shared models

Your Brain is read to answer your callers and nothing else. What your customers say on the phone doesn't become training data, doesn't improve a model another business uses, and doesn't leave your tenant.

And the part nobody puts on a website

Turning speech into text and back again involves specialist providers, and residency there is a separate question from where your data is stored. We'd rather answer it in writing than imply it. Ask for our current subprocessor list and retention settings and we'll send them before you sign anything.

Practical notes: you control how long recordings and transcripts are kept, you can delete a conversation or your entire Brain from the dashboard, and Australian recording-consent rules differ by state — Maeve's greeting is yours to write, so put the disclosure in it.

Who this is for

Businesses where the phone
is still how people arrive.

Maeve earns her keep where enquiries come in by voice, the same questions get asked constantly, and the person best placed to answer is the person least able to pick up.

⚖️

Law firms & conveyancers

Prospective clients ring while they're still deciding who to call. Maeve explains what you practise, captures the matter type and the other side's name for a conflict check, books the initial consult, and keeps a fee enquiry from turning into legal advice.

Read: AI tools for Australian law firms →

🩺

Medical & allied health practices

Reception is busiest exactly when the phone is. Maeve handles new-patient enquiries, fees and rebates, what to bring, and books into the right practitioner's calendar — while anything clinical or urgent goes straight to a human on the rules you set.

📊

Accountants & professional services

Everything arrives in the same eight weeks. Maeve answers scope and pricing questions, tells callers what documents to send, books the meeting, and routes existing clients to the person who already knows them — instead of your team fielding the same call forty times.

🏘️

Property & strata

Buyer enquiries, rental applications, inspection times and maintenance calls all land on one number. Maeve answers the listing questions, books inspections, triages a burst pipe differently from a broken light, and passes urgent jobs on immediately.

🛠️

Trades & home services

You can't answer with your hands full, and the job goes to whoever picks up. Maeve takes the address, the problem and the access details, quotes your call-out fee, books the window, and rings you rather than the customer when something can't wait. Works the same on WhatsApp.

Not on this list? The pattern matters more than the industry: repeat questions, bookings, and calls arriving when nobody's free. Tell us how your calls come in →

Pricing

A$99 a month.
Published, because you shouldn't have to ask.

You hire AI teammates, not features. Maeve on the phone is one teammate. Add Simon on your website or Hugo for your staff and the price per teammate falls. All amounts in Australian dollars, ex GST. No setup fee, no lock-in, cancel any time.

Solo 1 AI teammate

A$99 / mo, ex GST

Just Maeve on the phone — the usual starting point when calls are the problem.

Hire Maeve

What’s included

150 voice minutes a month
Phone or WhatsApp, answered 24/7
Trained on your website, docs & FAQs
Books straight into your calendar
Recordings, transcripts & transfer rules
Unlimited logins for your team

The things
people ask first.

Anything not covered here, ask us directly — we'd rather answer it before you sign than after.

What is an AI receptionist? +

An AI receptionist is software that answers your business phone, holds a real conversation with the caller, and finishes the job they rang about. Maeve greets callers in your business's name, answers questions from your own documents, books appointments into your calendar, and hands the call to a person when that's the right move.

How much does an AI receptionist cost in Australia? +

An AI receptionist starts at A$99 a month for one AI teammate, billed in Australian dollars, ex GST. That includes 150 voice minutes; minutes beyond it are 50¢ each. Two teammates are A$189 a month and three are A$249. No setup fee, no lock-in contract.

Is my data stored in Australia? +

Yes — your knowledge base, call transcripts and conversation logs are stored in Microsoft Azure's Australia East region, in Sydney. Nothing you give Maeve is used to train shared models; your Brain is read for retrieval only. If your compliance review needs the current subprocessor list, ask and we'll send it.

Can the AI receptionist book into my calendar? +

Yes. Maeve books straight into the calendar your business already uses, checking real availability while the caller is still on the line rather than promising a time and confirming later. The caller hears the options, picks one, and hangs up with a booking already sitting in your diary.

What happens with urgent or unusual calls? +

Urgent and out-of-scope calls go to a human. You set the rules — which situations count as urgent, who they reach, and which hours apply — and Maeve either transfers the live call or takes the details and alerts your team. She will say she doesn't know rather than invent an answer.

Will callers know they're speaking to an AI? +

Callers hear a natural conversation rather than a phone menu, and many won't think to ask. We don't recommend hiding it. Maeve can introduce herself as your business's AI receptionist in her opening line, and the wording is yours to write. Being upfront costs nothing and prevents an awkward moment later.

How long does setup take? +

Setting up an AI receptionist is same-day work, not a project. You point Maeve at your website and documents so she learns the business, write her greeting and transfer rules, then connect a number — a new one, or your existing number diverted to her. The telephony step takes the longest.

Does it cover after hours and public holidays? +

Maeve answers 24 hours a day, every day of the year — nights, weekends, Christmas and every state public holiday included. You can give her different behaviour outside business hours: take a message instead of transferring, or wake someone only for the calls you've marked urgent.

Can it handle an Australian accent? +

Yes. Maeve is built for Australian businesses talking to Australian callers, so Australian accents are the everyday case rather than the edge case. When she doesn't catch something — a noisy line, a surname said quickly — she asks the caller to repeat it instead of guessing and booking the wrong thing.

What happens to call recordings? +

Calls are recorded and transcribed so you can read or replay anything Maeve handled, and both sit in your dashboard in the Sydney region. They belong to your business and are never used to train shared models. Recording law differs by state, so tell your callers you record.

From A$99 / month

Your next missed call is already ringing.

Point Maeve at your website, write her greeting, divert your number. She'll be answering by the end of the day — and every AI teammate you add later already knows your business.

Start with Maeve Talk to a human first