Voice agents that actually pick up.
For Australian mid-market businesses where the off-the-shelf receptionist can't keep up. We design the call flow, train the voice on your real scripts, integrate with your real systems (PMS, MRI, ServiceNow, your CRM), and tune it weekly until it sounds like your best operator.
Illustrative — your agent, your script, your CRM.
Every missed call
is revenue walking away.
Missed calls = missed revenue
Calls after hours, during lunch, or while staff are busy go unanswered — and the caller moves on to the next listing.
Front desk is expensive and brittle
One sick day or one bad hire and your phone coverage collapses. Scaling headcount for spike days is painful and slow.
After-hours callers go elsewhere
60% of buyers won't leave a voicemail. If you don't pick up at 7pm on a Saturday, they try the next name on the list.
From call flow to live agent
in weeks, not months.
Four steps to a voice agent that sounds like your best receptionist — trained on your scripts, integrated with your real systems.
Map the work
We map your call flows, scripts, FAQs, and CRM so the agent knows your business inside out.
Train the voice
We train the agent on your offerings, tone, and escalation rules — using real call recordings if you have them.
Wire the systems
Telephony, calendars, CRM, and SMS follow-ups — all wired in and tested end-to-end.
Go live & refine
We monitor transcripts, refine responses weekly, and tighten handoff rules until it sounds like your best receptionist.
Everything you need to launch.
- Discovery workshop and call-flow mapping
- Voice + script design tailored to your brand
- Telephony integration (Twilio or your provider)
- Calendar and CRM integration
- Handoff and escalation logic
- Call analytics dashboard
- Two weeks of tuning and refinement post-launch
Built for Australian
mid-market operations.
Three verticals where call volume is real, the workflow is specific, and off-the-shelf options leave money on the table.
Multi-location clinics
Dental groups, GP networks, allied health. The agent books across locations, handles new-patient triage, runs recall reminders, and integrates with your PMS.
- Best Practice / Genie / Cliniko integrations
- HIPAA-equivalent privacy posture
- After-hours emergency triage routing
Property management firms
Rent rolls, maintenance dispatch, owner enquiries, inspection bookings. The agent triages urgency, dispatches the right tradie, and updates your PMS — without growing your front desk.
- PropertyMe / Console Cloud / MRI integrations
- Maintenance urgency triage (water leak vs. light bulb)
- Tradie dispatch & SMS workflows
MSPs & IT support firms
After-hours ticket intake, severity classification, on-call paging. The agent captures the issue, stamps the ticket with the right priority, and pages the on-call engineer — all before 9am.
- ConnectWise / HaloPSA / Autotask integrations
- SLA-aware severity triage
- PagerDuty / Opsgenie on-call paging
Different vertical? We've also built voice agents for trades aggregators, insurance brokers, and B2B sales teams. Tell us about yours →